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Investor Grievances Escalation Matrix -

Escalation Level

Details of

Contact Person

Address

Contact No.

Email Id

Operational / Working hours

Level 1

Customer Care / Client

Servicing

Customer Service

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-41792999

support@upstox.com

All Trading Days – 8 am to 5 pm

Level 2

Head of Customer Care

Jeffrey

DeSouza

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-4179 2936 /

022-7114 6936

complaints@upstox.com

All Trading Days – 8 am to 5 pm

Level 3

Compliance Officer

Kapil Jaikalyani

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-7114 6955 /

022-4179 2955

compliance@upstox.com

All Trading Days – 8 am to 5 pm

Level 4

CEO

Ravi Kumar

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-7114 6941 /

022-4179 2941

ceodesk@upstox.com

All Trading Days – 8 am to 5 pm