If you are experiencing issues while using the web portal, please try the following troubleshooting steps:

1. Clear Your Browser Cookies

Follow these steps to clear cookies in Google Chrome:

  1. On your computer, open Chrome.
  2. At the top-right corner, click on More (three dots).
  3. Select More Tools, then click Clear Browsing Data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Check the boxes next to "Cookies and other site data" and "Cached images and files".
  6. Click Clear data.

2. Update Your Browser

Ensure you are using the latest version of Google Chrome by following these steps:

  1. On your computer, open Chrome.

  2. At the top-right corner, click on More (three dots).

  3. Select Update Google Chrome.

    • Important: If you do not see the "Update Google Chrome" button, your browser is already up to date.

  4. Click Relaunch to complete the update.

Note:

The web portal is only compatible with the Chrome browser.

Still Facing Issues?

If the issue persists even after trying the above steps, please reach out to us. When contacting support, share the following details to help us resolve the issue:

  • Screenshots or screen recordings of the error.
  • A brief description of the issue encountered.

Related Article:

Troubleshooting steps for Upstox app